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Post by awralls on Mar 30, 2014 3:11:55 GMT -5
Yeah, thanks for the patronising post. As it happens, I don't think anyone's after hourly updates, but weekly would a help.
Andy
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Post by jimpadgett on Mar 30, 2014 5:37:26 GMT -5
History has shown that when not ill or otherwise occupied by real life issues, that FSC devs are quite prompt with providing fixes to program errors and updates... I don't see why you are so impatient about your problem ... you have to know you aren't the only customer that has issues with FSC ... Your patch will come ...
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Post by awralls on Mar 31, 2014 1:11:49 GMT -5
What you see or don't is really not germane to this discussion, is it? I don't recall seeking your opinion or sanction. I also don't recall requesting exclusivity in my support issues. Shall we stick to the topic?
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Post by jimpadgett on Mar 31, 2014 3:40:18 GMT -5
Then you are on your own ... so carp away at your hearts content about what your idea of proper support is .. and for what you think a proper time line of support should be ... Considering this post was a statement of issues compiled by the developers and not a request for assistance by any single user.. The Devs stated there is a fix in the next patch... so there you have it.. it is up to them when they feel the patch is ready to deploy...
Perhaps if you have an issue with this product you should open a support ticket directly with the developer or post your own topic for a support request.
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Post by Dutch Owen on Mar 31, 2014 9:47:07 GMT -5
Alas, both Travis and I have "real-life" jobs that are required to keep us and our families eating and a roof over our heads. We'd love to devote 100% of our time to FSCaptain but realistically, the income from it doesn't allow that unless one of us wins a lottery somewhere.
Sometimes the real life job gets overwhelming, and in this case it's been at the same time for both of us, following some illness that was unfortunate. I am trying to catch up, both the brick-and-mortar jobs as well as FSCaptain.
I'm working on packaging and testing a preliminary 1.5.1 fix, and trying for a release date of April 10th.
Sorry for any frustration and/or inconvenience.
Dutch
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Post by gabel on Apr 18, 2014 18:05:11 GMT -5
I'm still having problems with weather reports for any stations enroute, other than the departure airport.
I have tried REX for FS2004 and FSGlobal Weather, and both produce winds aloft etc. for a number of stations enroute, plus the destination and alternative airports... but it just sais it cannot read the file - even though it suggests it can read the files in the weather config tab !
Basically, the program is simply not able to read the weather files properly.
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Post by mrspeaker on May 4, 2014 20:07:29 GMT -5
The FCDU does not work over the network, I have posted in these forums, and pm'ed. I get a side by side config error, I have tried everything, shutting down my AV, making exceptions with my AV, allowing it through the firewall, all my folders are read and write, I have reinstalled my 2008 runtimes, and basicly added all runtimes, repaired and installed all .net. It simply does not work. Its a W7 to W7 network. I have yet to have my issue addressed but am waiting patiently. If you have any other idea's please feel free to share, I know these things can be a pain in the butt to figure out over forums.
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Post by captwotan on May 5, 2014 5:12:30 GMT -5
Yeah, there are a couple of issues that need sorting out. Dutch did say that the dark period would end after the 10th April. Oddly we seem to go through these dark no response periods and then a flurry of activity, then more silence.
I have ceased flying due to the issues with the Q400.
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Post by pracines on May 11, 2014 14:03:48 GMT -5
Since Dutch and Travis have "real-life" jobs that they have to devote themselves to, I first wonder why we have a price tag on FSCaptain (it is our "real-life" money that pays for this, right???), then second wonder if the new version of Air Hauler may be a better option for this kind of utility.
IMO, no person(s) should get into their own business for income unless they can do so w/o excuses of other commitments of any kind.
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Post by captwotan on May 11, 2014 15:21:32 GMT -5
Since Dutch and Travis have "real-life" jobs that they have to devote themselves to, I first wonder why we have a price tag on FSCaptain (it is our "real-life" money that pays for this, right???), then second wonder if the new version of Air Hauler may be a better option for this kind of utility. IMO, no person(s) should get into their own business for income unless they can do so w/o excuses of other commitments of any kind. I think that's a little harsh. We generally get updates but sometimes we have a couple of months of silence to endure. Obviously if you want to go over to "Air hauler" that is your business, but i don't think it covers passengers, just cargo...perhaps the new version is changing that? Everytime i worry that FSCaptain is going the same way as FSPassengers, but then Dutch starts fixing things and we get updates, then it goes dark again. I'll confess to being a little disappointed with this approach, but it is what it is.
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Post by peter on May 11, 2014 16:16:05 GMT -5
FSCaptain works as advertised, there is a free demo with which you can test all its features, so I don't see your problem, Pracines. I certainly would hope that Dutch and Travis will further develop this program (they have a lot of new features in beta already), but even if they would stop supporting it right now I wouldn't be disappointed with what I have.
Look at the competitor FSPassengers. I think development stopped 5 or more years ago and it is still very popular among those who don't use PMDG planes.
As for Air Hauler, to me that's a completely different program. Currently it only supports cargo flights. I tried it and it has some nice features, but as I am more into passenger operations I much prefer FSCaptain.
Cheers, Peter
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Post by pracines on May 11, 2014 16:34:20 GMT -5
Since Dutch and Travis have "real-life" jobs that they have to devote themselves to, I first wonder why we have a price tag on FSCaptain (it is our "real-life" money that pays for this, right???), then second wonder if the new version of Air Hauler may be a better option for this kind of utility. IMO, no person(s) should get into their own business for income unless they can do so w/o excuses of other commitments of any kind. I think that's a little harsh. We generally get updates but sometimes we have a couple of months of silence to endure. Obviously if you want to go over to "Air hauler" that is your business, but i don't think it covers passengers, just cargo...perhaps the new version is changing that? Everytime i worry that FSCaptain is going the same way as FSPassengers, but then Dutch starts fixing things and we get updates, then it goes dark again. I'll confess to being a little disappointed with this approach, but it is what it is. Reality is harsh, right? I mean if its about money for them, then its going to be about money for me. There is a very clear list of consolidated issues in version 1.5.0, and along with that we have a list of excuses about why there has not been any patch. I can have mercy on illness or death which befall us all from time to time, but this stuff about "real life" jobs that take precedence is not going to get any mercy from me. I did not tell them to start FS Captain. I realize that the home flight simulation market is a small one, but if they did not know this before getting into this and charging for their product, that is not our problem. The problem is that they make it our problem when they disregard us over them selves. Companies and governments are doing this more and more; all the while blind deceived fools tolerate it. Most companies and most governments will die as a result; that is what it is. We should *never ever* be a part of allowing standards of business and quality customer service to be lowered time and time again.
If FS Captain was free then I would remain silent, but its still sells for $39.00 as of this very moment so for me to be a little harsh in proclaiming the true reality, somebody has to. I had to be harsh with Microsoft when they released FSX (prior to SP1) because that was a disaster. Some flight sim veterans got kicked off the beta team for being harsh, but ACES got a kick in their pants that eventually killed them. Why? because standards were lowered and customer care was ignored. Lots of simmers told me I was being harsh on the FSX beta forums, but I was correct for being harsh, if only ACES would have listened to little me.
The upcoming version of Air Hauler is said to have a passenger feature along with a host of other new features. If FS Captain can be patched before Air Hauler 2 comes out then we'll see.
I truly would rather give high praise then to have to be harsh.
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Post by Moostafa on May 11, 2014 23:45:24 GMT -5
For me, my money has been well spent on this software and I think the customer support has been top notch. I know I could not have written this program and I’m sure glad Dutch and Travis did because it has transformed by flight simulator experience.
It is unfortunate that your experience with this program has not been ideal but hopefully you will find what you are looking for in Air Hauler or, with what seems to be some great insight into running a business and, creating software programs, maybe you will come up with a better program.
Please stop back by sometime and let us know how it all works out for you as we will be interested in hearing about it and maybe trying out your new program.
P.S. It’s always a good idea to have a free to try version of your software so that if it does not work for some people they won’t feel ripped off if they buy it.
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Post by pracines on May 12, 2014 4:45:54 GMT -5
I have no complaints about anything except excuses. Dutch and Travis have been very kind to me and the program works well for me. I don't want to see the company die like countless others because of these so called "real-life" responsibilities. They should have considered that in the first place, or suck it up. But they can do what they wish, that's why I mention the Air Hauler, because I can do what I wish too.
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Post by andy81le on Jun 14, 2014 6:16:37 GMT -5
Is there a workaround for the Weather Options Crash?
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