[Waiting] Administrator.exe Constant Crash P3Dv4.4+

[ryankeevs]

Good Evening im faced with a constant crash while trying to load Administrator.exe file,


i cannot actually go into any settings to input my registration etc, i get constant Memory .dmp files located in C:\Users\XXXX\AppData\Local\CrashDumps

Version is 1.8.3 (Latest Build)

Please find attached the Log file,



Thanks

Attachments:

ADMIN_20220903_185830.log (857.5 KB)

[Travis]

Hello Ryankeevs,

I will review your log file and give you an answer probably on my Sunday morning - 18+ hours from now.

Best,

[Travis]

Hello Ryankeevs,

I'm sorry but I've not been able to spend much time on flight sim items in the past few days.  Lucy and I are okay, but we have some more elderly family locally that we're looking after with our heatwave.  (They're okay too!)

It reached 44.75C today, and it's supposed to be a slight bit warmer tomorrow. It's been 38+ for the past two hours (2216 right now). 

I think your very well endowed aircraft fleet is pushing the Administrator to its limit of "how many aircraft can I handle", but that's just a guess on my part.

Please try updating this file in \FSCaptain\Config\ -- this file includes a few new folders to ignore when scanning.

no_scan_folders.txt (7.55 KB)

Please send me a new Admin log whether it works or fails.

If this doesn't help, I may need to make a new build with additional logging for you to try with.

Best,

[ryankeevs]

Sept 5, 2022 23:38:38 GMT -5 Travis said:

Hello Ryankeevs,

I'm sorry but I've not been able to spend much time on flight sim items in the past few days.  Lucy and I are okay, but we have some more elderly family locally that we're looking after with our heatwave.  (They're okay too!)

It reached 44.75C today, and it's supposed to be a slight bit warmer tomorrow. It's been 38+ for the past two hours (2216 right now). 

I think your very well endowed aircraft fleet is pushing the Administrator to its limit of "how many aircraft can I handle", but that's just a guess on my part.

Please try updating this file in \FSCaptain\Config\ -- this file includes a few new folders to ignore when scanning.

View Attachment

Please send me a new Admin log whether it works or fails.

If this doesn't help, I may need to make a new build with additional logging for you to try with.

Best,

Hi Travis,



Hope everything is ok now! its a bit more cooler wwhere i live hopefully its the same for you!



In regards to the no scan folders it didn't work unfortunately, Still getting .Dmp file logs and of course also fscaptains log,





I have attached it here for you this is a new log with the replacement no scan text replaced





Thanks

Attachment Deleted

[Travis]

Hi Ryankeevs,

I'm looking at two possible causes to your crashes, but I need to ask you some rather boring questions first.

What was your last FS change before this behavior started?  Had you just upgraded from a previous FSCaptain??  Had you installed some new aircraft??  Or is this a brand-new install of FSCaptain that simply isn't working??

---------

Now I have some requests for you....

1. Look in your \FSCaptain\Config\profile.cfg file and look for a line which begins with "SUPPORTS=".  If it's present, please change the value of that line to "=22".  If there is no such line present, please add this line to your profile.cfg file:

SUPPORTS=22


Please do not ever post this file to the forum.  It contains your license key and we would have to invalidate it and issue you another one... which will take time. 

2. Look in your \FSCaptain\Aircraft\ folder for a file named "MyAircraft.csv" and please add that to a ZIP file and prepare to email it to me or post it in this thread - I don't believe this forum accepts .csv uploads.

Whether this file is or is not present, please follow the next request....


3. Open your "\FSCaptain\Config\no_scan_folders.txt" file, add the following line to it at the bottom / end of the file, and save the file:

\PMDG

This should prevent any PMDG aircraft from appearing in your Administrator... so it's only for current testing purposes.  The reason I've chosen "\PMDG| is that you have more entries for them than any other aircraft - which is one of my possible causes - so by excluding them for this test, it should make the largest difference.

4. Next, run your Administrator and see if there is any difference.  Add the ADMIN log file to your ZIP file to send to us.

You do run your Administrator "as administrator", correct?  If not, please change your shortcut's Properties!

5. If there is still no joy in running your Administrator, go back to your "\FSCaptain\Config\no_scan_folders.txt" file, add the following line to it at the bottom / end of the file, and save the file:

\QualityWings

This should prevent any QualityWings aircraft from appearing... again it's for testing purposes.  One of their aircraft has the longest pathname of your other aircraft, and that's the other possible cause I'm looking at.

6. Finally, run your Administrator again and see if there is any difference.  Add this ADMIN log file to your ZIP file to send to us.

---------

Thanks for your understanding of my requests... and since our heatwave finally passed today, I'll be back in the forum much more often. 

Best,

[ryankeevs]

Sept 10, 2022 18:37:28 GMT -5 Travis said:

Hi Ryankeevs,

I'm looking at two possible causes to your crashes, but I need to ask you some rather boring questions first.

What was your last FS change before this behavior started?  Had you just upgraded from a previous FSCaptain??  Had you installed some new aircraft??  Or is this a brand-new install of FSCaptain that simply isn't working??

---------

Now I have some requests for you....

1. Look in your \FSCaptain\Config\profile.cfg file and look for a line which begins with "SUPPORTS=".  If it's present, please change the value of that line to "=22".  If there is no such line present, please add this line to your profile.cfg file:

SUPPORTS=22


Please do not ever post this file to the forum.  It contains your license key and we would have to invalidate it and issue you another one... which will take time. 

2. Look in your \FSCaptain\Aircraft\ folder for a file named "MyAircraft.csv" and please add that to a ZIP file and prepare to email it to me or post it in this thread - I don't believe this forum accepts .csv uploads.

Whether this file is or is not present, please follow the next request....


3. Open your "\FSCaptain\Config\no_scan_folders.txt" file, add the following line to it at the bottom / end of the file, and save the file:

\PMDG

This should prevent any PMDG aircraft from appearing in your Administrator... so it's only for current testing purposes.  The reason I've chosen "\PMDG| is that you have more entries for them than any other aircraft - which is one of my possible causes - so by excluding them for this test, it should make the largest difference.

4. Next, run your Administrator and see if there is any difference.  Add the ADMIN log file to your ZIP file to send to us.

You do run your Administrator "as administrator", correct?  If not, please change your shortcut's Properties!

5. If there is still no joy in running your Administrator, go back to your "\FSCaptain\Config\no_scan_folders.txt" file, add the following line to it at the bottom / end of the file, and save the file:

\QualityWings

This should prevent any QualityWings aircraft from appearing... again it's for testing purposes.  One of their aircraft has the longest pathname of your other aircraft, and that's the other possible cause I'm looking at.

6. Finally, run your Administrator again and see if there is any difference.  Add this ADMIN log file to your ZIP file to send to us.

---------

Thanks for your understanding of my requests... and since our heatwave finally passed today, I'll be back in the forum much more often. 

Best,

Hi Travis,

Well oddly enough it worked!


I Followed each step and i have a feeling that what fixed it was the no_scan_folders.txt

Admin now works!


Quick note though adding the \PMDG & \QualityWings to the text file does this have any consequence for them aircraft ?



I am now able to register my serial so thankyou so much:)


Ryan

[Travis]

Sept 12, 2022 8:00:23 GMT -5 ryankeevs said:

Quick note though adding the \PMDG & \QualityWings to the text file does this have any consequence for them aircraft ?

As I mentioned earlier, those aircraft won't be visible in your Select Aircraft dropdown list while the entries are in the file as we're testing.

---------------

Here's what I would like for you to do now:

1. Look in your \FSCaptain\Aircraft\ folder for a file named "MyAircraft.csv" and please add that to a ZIP file and prepare to either email it to me or to post it in this thread - I don't believe this forum accepts .csv uploads.  But don't send it just yet!
   
   
2. Remove the "\QualityWings" entry from the no_scan_folders.txt file and save the file.
   
   
3. Run the Administrator and see if it crashes.
   
   
4. If the Administrator did crash, please add the latest ADMIN.log to that ZIP file from step 1, and get it to me.
   You can then re-add "\QualityWings" to the no_scan_folders.txt file and save the file so your Administrator should work again.
   You are finished with testing for now, and once I get your ZIP file I will see what I need to do on my end.
   
   
5. If the Administrator didn't crash in step 3, please update the \FSCaptain\Aircraft\MyAircraft.csv in the ZIP file I asked you to create in step 1.  Also, please add the latest ADMIN.log to that ZIP file.
   
   
6. Remove the "\PMDG" entry from the no_scan_folders.txt file and save the file.
   
   
7. Run the Administrator and see if it crashes.  It should since at this point you would have neither entry in the no_scan_folders.txt file.  But let's see anyway; it's all still a mystery to me.
   
   
8. If the Administrator did not crash, please update the \FSCaptain\Aircraft\MyAircraft.csv in the ZIP file I asked you to create in step 1, and also please add the latest ADMIN.log to that ZIP file and get it to me.
   
   
9. If the Administrator did crash, please add the latest ADMIN.log to that ZIP file and get it to me.
   You can now test re-adding "\QualityWings" and / or "\PMDG" to the no_scan_folders.txt file and save the file so your Administrator should work again.
   You are finished with testing for now, and once I get your ZIP file I will see what I need to do on my end.
   
   

---------------

Please perform these steps in the order indicated.  Think of this as a checklist.

Best,

[Travis]

I would still like to know the results of the test script that I posted.

Best,